Welcome to Kingfisher’s Support Center
We love to solve puzzles and answer questions.
At Kingfisher, we know that sometimes you just need to ask a quick question and get a concise response to get you and your business moving again.
So if you have a BI issue or just need a bit of advice, log your question here and we will get right back to you.
Kingfisher’s Center of Expertise (PCoE), an SAP-certified support center.
Maintenance is a strategic asset.
Kingfisher VAR support is available during standard business hours: 9AM-6PM EST, Monday through Friday, excluding holidays.
Note: Outside business hours, your incident will be automatically forwarded to SAP and will follow the SAP Service Level Agreement (SLA.)
Determining your incident priority
1 – Very High
All systems and services are down for all users. This is a total and very high impact on users /systems and severely undermines the organizational capability of operating or maintaining a working Business Objects system.
2 – High
All users for a specific system / module are unable to perform their day to day operations / reporting. User facing services are unavailable (e.g. all users cannot log on to BI launch pad in Business Objects.)
3 – Medium
Multiple services / systems / IT areas are affected. System is degraded and still functional but not operating within SLA specifications.
4 – Low
Service is degraded but still operating within SLA specifications.